jeya99 Privacy Policy

Data We Collect

jeya99 collects personal data through several channels: directly from you when you register and use the platform, automatically through your device and browser as you interact with our services, and from third-party partners involved in payment processing and game delivery. We collect only the data that is necessary to provide you with a safe, fair, and fully functional gaming experience.

Registration and Account Data

When you create a jeya99 account, we collect the following information:

• Full legal name as it appears on your official identity document.
• Date of birth — used to verify that you are 18 years of age or older.
• Email address — used for account communications, transaction confirmations, and support correspondence.
• Mobile phone number — used for account security, two-factor authentication, and mobile wallet payment linkage.
• Username and encrypted password — used solely for account access authentication.
• Residential address — collected during KYC verification when required.

Identity Verification (KYC) Documents

As part of our standard Know Your Customer (KYC) process, jeya99 may request copies of government-issued identity documents before processing your first withdrawal or at any point where additional verification is required. Accepted documents include:

• Bangladesh National Identity Card (NID).
• Valid passport (any nationality).
• Other government-issued photo identification as deemed acceptable by jeya99.
• Proof of address (utility bill, bank statement, or similar document issued within the past three months).
• Proof of payment method ownership (screenshot or statement showing your name and mobile wallet number).

KYC documents are stored securely and used exclusively for identity verification, fraud prevention, and compliance with applicable anti-money laundering requirements. They are never used for marketing purposes.

Transaction and Payment Data

When you make a deposit or withdrawal on jeya99, we record transaction data including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction reference number, the amount in Bangladeshi Taka (৳ BDT), the timestamp of the transaction, and the transaction status. We do not store full card numbers or mobile banking PINs — payment processing is handled by certified payment gateways that operate under their own security standards.

Gameplay and Betting Data

jeya99 records your gameplay activity on the platform, including games played, bet amounts and outcomes, session start and end times, and bonus usage history. This data is used to ensure fair play, resolve disputes, calculate bonus wagering progress, generate account statements, and improve the overall platform experience for Bangladesh players.

Technical and Device Data

We automatically collect certain technical information when you access jeya99, including your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and pages visited on our platform. This data is used for security monitoring, fraud detection, and platform performance optimisation.

How We Use Your Data

jeya99 uses the personal data we collect for clearly defined, legitimate purposes. We do not use your data in ways that are inconsistent with the purposes described in this Privacy Policy without first obtaining your consent or where we are required to do so by applicable law.

Core Service Delivery

The primary use of your data is to deliver the jeya99 service to you. This includes creating and managing your account, processing deposits and withdrawals in Bangladeshi Taka, verifying your identity and age before allowing withdrawals, calculating and crediting bonus offers, maintaining accurate records of your gameplay and betting history, and providing customer support when you contact us.

Security and Fraud Prevention

jeya99 uses account data, transaction data, and technical data to monitor for suspicious activity, detect duplicate accounts, prevent bonus abuse, identify potential money laundering activity, and protect the integrity of our games and platform. Where suspicious activity is identified, we may temporarily restrict account access while an investigation is conducted.

Legal and Regulatory Compliance

Certain data processing at jeya99 is carried out to comply with applicable legal obligations, including anti-money laundering (AML) requirements, KYC verification obligations, and responses to lawful requests from competent authorities. We retain records of transactions and identity documents for the minimum period required to fulfil these obligations.

Platform Improvement

Aggregated, anonymised gameplay and technical data is analysed to improve the jeya99 platform — for example, to identify pages that load slowly, to understand which games are most popular among Bangladesh players, and to optimise the mobile experience for bKash and Nagad users. This analysis does not involve processing individually identifiable data for profiling purposes.

Communications

jeya99 uses your email address and mobile number to send essential account communications, including transaction confirmations, withdrawal status updates, security alerts, and responses to support enquiries. With your consent, we may also send promotional communications about bonuses, tournaments, and seasonal offers relevant to the Bangladesh market (such as BPL season promotions or Eid special offers). You may withdraw consent for marketing communications at any time by contacting [email protected].

Data Sharing

jeya99 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

Payment Processors

To process your deposits and withdrawals, jeya99 shares necessary transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile wallets and card processing networks for Visa and Mastercard transactions. These partners are contractually required to handle your data securely and to use it only for payment processing purposes.

Game Providers

The jeya99 platform integrates games from third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and others. To deliver these games, certain technical data (such as your session token, currency, and game preferences) is shared with the relevant game provider. Game providers do not receive your full personal profile or KYC documents.

Identity Verification Services

jeya99 may use third-party identity verification services to assist with KYC document review. These services process your identity documents under strict data processing agreements and are not permitted to retain or repurpose your documents beyond the scope of the verification task.

Legal Disclosure

jeya99 may disclose your personal data to competent law enforcement authorities, regulatory bodies, or courts where we are legally required to do so by applicable law, court order, or other binding legal process. In such cases, we will disclose only the data specifically requested and will, where legally permitted, notify you of the disclosure request.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the jeya99 business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, jeya99 will notify affected players and ensure that the acquiring entity is bound by privacy commitments no less protective than those described in this Policy.

Cookies & Tracking

The jeya99 website uses cookies and similar tracking technologies to maintain your session, remember your preferences, and collect anonymised analytics data about how the platform is used. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on return visits, maintain your logged-in session, and remember settings such as language and display preferences. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies Used by jeya99

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies stored on your device. Note that disabling essential cookies will prevent you from logging into your jeya99 account and using most platform features. Disabling functional or analytics cookies will not affect your ability to play games or process transactions, but may reduce the personalisation of your experience.

jeya99 does not use third-party advertising cookies or cross-site tracking pixels. Our analytics data is processed internally and is not shared with advertising networks.

Data Retention

jeya99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The specific retention periods for different categories of data are outlined below.

Active Account Data

While your jeya99 account remains active, we retain all account data, transaction records, gameplay history, and KYC documents associated with your account. This data is necessary to deliver the platform services, respond to support enquiries, and comply with ongoing legal obligations.

Closed Account Data

Following the closure of a jeya99 account — whether at your request or at jeya99's discretion — we retain the following data for a minimum period of five (5) years from the date of closure:

• Account registration details (name, email, mobile number, date of birth).
• KYC identity verification documents.
• Complete transaction records including all deposits and withdrawals in ৳ BDT.
• Responsible gaming tool usage records (deposit limits, self-exclusion periods, time-out activations).

This extended retention period is required for anti-money laundering compliance, fraud investigation purposes, and to fulfil any legal obligations arising after account closure. After the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised.

Marketing Data

If you have consented to receive marketing communications from jeya99, we retain your contact details for marketing purposes until you withdraw your consent. Upon withdrawal of consent, your details are removed from active marketing lists within 10 business days. Anonymised records of your marketing preferences may be retained for a longer period for compliance purposes.

Data Security

jeya99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, jeya99 maintains security standards consistent with industry best practice for online gaming platforms serving the Bangladesh market.

Technical Safeguards

• 256-bit SSL/TLS encryption is applied to all data transmitted between your device and the jeya99 platform, including account login, payment processing, and game sessions.
• Encrypted data storage — sensitive personal data including passwords and KYC documents is stored in encrypted form. Passwords are hashed using a one-way cryptographic algorithm and cannot be recovered in plain text by jeya99 staff.
• Access controls — access to personal data within jeya99 systems is restricted to authorised personnel whose roles require it. All internal data access is logged and audited.
• Intrusion detection systems monitor the platform for unusual access patterns, bot activity, and potential security breaches on a continuous basis.
• Regular security audits are conducted to identify and remediate vulnerabilities in the jeya99 platform infrastructure.

Your Responsibility

You play an important role in keeping your jeya99 account secure. You are responsible for maintaining the confidentiality of your login credentials and for logging out of your account when using a shared or public device. If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately and change your password.

Data Breach Response

In the unlikely event of a data breach that affects your personal data, jeya99 will take immediate steps to contain the breach, assess its scope, and notify affected players in a timely manner. Notification will include information about the nature of the breach, the categories of data affected, and the steps you can take to protect yourself.

Your Privacy Rights

jeya99 respects your right to control your personal data. The following rights are available to all registered jeya99 players, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Right of Access

You have the right to request a copy of the personal data that jeya99 holds about you. Upon receiving a verified access request, jeya99 will provide you with a summary of your personal data, the purposes for which it is being processed, and the categories of third parties with whom it has been shared. Access requests are processed within 30 days of receipt.

Right to Correction

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly from your jeya99 account dashboard. For changes to identity-sensitive data (such as your name or date of birth), additional verification documentation will be required.

Right to Deletion

You may request the deletion of your personal data. jeya99 will action deletion requests subject to our legal obligations — specifically, we are required to retain certain data (particularly transaction records and KYC documents) for a minimum period after account closure for anti-money laundering and fraud prevention purposes, as described in the Data Retention section above. Data that is not subject to a mandatory retention obligation will be deleted promptly upon request.

Right to Withdraw Consent

Where jeya99 processes your personal data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, contact [email protected].

Right to Restrict Processing

In certain circumstances — for example, while a correction request is being reviewed — you may request that jeya99 restricts the processing of your personal data. During a restriction period, jeya99 will continue to store your data but will not actively process it for purposes beyond storage and the resolution of your request.

How to Exercise Your Rights

To exercise any of the rights described above, please contact the jeya99 privacy team at [email protected] with the subject line "Privacy Rights Request". Please include your registered account username and email address so that we can verify your identity before processing the request. jeya99 aims to respond to all privacy rights requests within 30 days.

Policy Updates & Contact

jeya99 reviews this Privacy Policy periodically and will update it when necessary to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this page indicates when the current version entered into force.

Notification of Changes

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — jeya99 will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect. Minor updates (such as clarifications of existing practices or formatting improvements) may be made without individual notification, though the updated Policy will always be accessible on this page.

Your continued use of the jeya99 platform after any Privacy Policy update constitutes your acceptance of the revised Policy. If you do not agree with the revised terms, you should cease using the platform and contact [email protected] to request account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jeya99's data practices, please contact our privacy team using the details below. We are committed to responding to all privacy enquiries promptly and transparently.

• Email: [email protected]
• Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)
• Language: English
• Subject Line: Include "Privacy Enquiry" or "Privacy Rights Request" for faster routing

For questions about responsible gaming, deposit limits, or self-exclusion tools, please visit the Responsible Gaming page. For general platform questions, visit our FAQ page.